35dg's commitment to responsible gaming
Gaming is entertainment — it should never become a burden. 35dg is always here with accessible tools, limit-setting options, and expert support to keep you safe.
What is responsible gaming and why does it matter?
Online betting and casino gaming can be an enjoyable form of entertainment — when played in moderation and with awareness. 35dg believes every player has the right to play in a safe environment, and it is the platform's responsibility to ensure that environment.
Responsible gaming means treating playing as entertainment only, staying within a set budget, and being able to take a break when needed. If you feel that gaming is having a negative impact on your financial or mental wellbeing, the smartest move is to take action early.
On 35dg, only people aged 21 or over are allowed to open an account and play. We maintain strict age verification measures to prevent underage participation.
Need help?
Our responsible gaming team is active around the clock. We are ready to help you set any limit on your account.
Our safety tools
Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be exceeded — it is the simplest way to keep your spending under control.
Cool-off Period
Temporarily suspend your account for a set period — from 24 hours up to several weeks. During the break you cannot log in or make deposits, but your account reactivates once the period ends.
Self-Exclusion
If you need a long-term break, choose self-exclusion — you can close your account for 6 months or permanently. During this time, no promotional communications will be sent to you.
Session Time Limits
Decide in advance how long you want to play in one sitting. When that time is up, the system will automatically alert you and give you the option to end the session.
Bet & Loss Limits
Beyond deposits, you can also set a maximum daily or weekly loss amount. Once the limit is reached, 35dg automatically stops you from placing further bets.
Underage Protection
Anyone under 21 is strictly prohibited from opening an account or playing on 35dg. If you share a device with family members, keep your account password secure and log out of your browser.
35dg's commitments
Age verification: Age is verified at registration and again when needed — no one under 21 can use the platform.
Promotion pause: If self-exclusion or a cool-off period is active, no bonus or promotional messages will be sent.
SSL security: All transactions and personal data are protected with high-grade SSL encryption.
Fair play: All our games use certified random number generator (RNG) technology — every outcome is impartial.
Minimum deposit & withdrawal: A minimum deposit of ৳200 and a minimum withdrawal of ৳500 help protect you from large financial risk.
Fast withdrawals: Most withdrawals are processed within 1 hour — when you win, you get your money back quickly.
24/7 support: Live chat and email support in Bengali and English are available at any time.
Transparent bonus terms: Welcome bonus up to ৳5,000 at 100% with a wagering requirement of only 20x — applied to the bonus only, not the deposit.
How to set limits
The tools below can be applied directly from your 35dg account settings. Any limit takes effect immediately — but increasing a limit is subject to a waiting period, which reduces the chance of making impulsive changes.
| Tool | Takes effect | Wait time to increase | How to apply |
|---|---|---|---|
| Daily deposit limit | Immediately | 24 hours | Account settings or live chat |
| Weekly deposit limit | Immediately | 7 days | Account settings or live chat |
| Monthly deposit limit | Immediately | 30 days | Account settings or live chat |
| Daily loss limit | Immediately | 24 hours | Via account settings or the support team |
| Session Time Limits | Immediately | 24 hours | Account settings |
| Cool-off Period | Immediately | After the break period ends | Live chat or email |
| Self-exclusion (6 months+) | Immediately | Review required even after the period ends | Via the support team |
Check yourself
Think honestly about the questions below. If you answer "yes" to more than one, contact 35dg's support team or set a limit.
- Are you spending more money on gaming than your budget allows?
- Are you placing bigger bets to try to recover losses?
- Are you neglecting work or family because you are thinking about gaming?
- Do you want to stop gaming but find you cannot?
- Are you playing with borrowed money or by dipping into savings?
- Are you feeling anxiety, depression, or stress because of gaming?
- Are you being dishonest with people close to you about your gaming?
Stay aware
Gaming is never a source of income. It is a form of entertainment — there is no guarantee of winning. Set a fixed budget before each session and stop when that budget runs out.
Do not play when emotional
Avoid gaming when you are angry, upset, or under the influence of alcohol. Your judgment is reduced at such times and the risk of significant losses increases.
Take breaks
Playing for long stretches without a break creates mental strain. Take regular breaks and spend time with family and friends — gaming is just a small part of life.
21+ age limit & family protection
35dg is an adult platform — only people aged 21 or over may open an account and play. Providing your correct date of birth at registration is mandatory.
If you have children or teenagers in your household and share a device with them, follow the steps below:
- Log out of your account after every session and keep your password private.
- Avoid using gaming platforms in front of children.
- Disable "save password" in your browser to prevent unauthorised access to your account.
- If you have any suspicion, check your account's login history and change your password immediately.
If you suspect anyone underage is gaming, email us immediately at [email protected] or let us know via live chat — we will take the necessary steps promptly.
35dg firmly believes that responsible gaming is not just a policy — it is part of our culture. Ensuring the wellbeing of every player is our highest priority.
Gaming addiction is a health issue, not a personal weakness. Getting help at the right time makes recovery possible. 35dg is here for you.
Play safe, play with enjoyment
Enjoy gaming on 35dg in a fully safe environment. Check our FAQ to learn more or go straight to the games.