35dg Privacy Policy — Your Information Is Completely Safe With Us
Your personal information at 35dg is kept under the highest level of protection. Through SSL encryption and strict data security practices, we ensure that every transaction and account detail you share remains completely confidential.
This Privacy Policy ("Policy") applies to all users of the 35dg platform. By using the 35dg website, you acknowledge that you have read this Policy carefully and have agreed to its terms. This Policy describes what information we collect, how it is used, who it may be shared with, and what measures we take to protect your information. Your privacy is a fundamental responsibility for us, and 35dg is committed to upholding that responsibility.
What Information We Collect
1.1 Information You Provide Directly
When you create an account or use our services at 35dg, you provide certain information voluntarily. This may include:
- Full name and age verification details (we only serve users aged 21 and above)
- Email address and contact information
- Payment details required to process deposits and withdrawals (such as bKash, Nagad, Rocket numbers or bank account details)
- Government-issued identity document details provided for identity verification
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you visit or use the 35dg platform, certain technical information is collected automatically. This includes:
- Internet Protocol (IP) address and browser type
- Device type, operating system, and screen resolution
- Login time, page visit history, and session duration
- Referral URL — meaning which site you came from to reach us
- Usage data collected through cookies and similar technologies
1.3 Transaction-Related Information
We keep a record of every financial transaction carried out on your account. These records include deposit amounts, withdrawal details, bonus usage, and a summary of gaming activity. This information helps ensure financial security and assists in resolving any disputes.
Purpose of Using Information
35dg uses your information only for legitimate and necessary purposes. We never collect or use information beyond what is needed.
Account Management
Your information is used to create, verify, and securely maintain your account. Confirming age and identity is an essential responsibility for us.
Processing Financial Transactions
Payment information is used to securely process deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfers.
Providing Customer Support
Your contact information is needed to resolve issues, answer questions, and provide assistance via 24/7 live chat and email.
Security and Fraud Prevention
Technical information is analyzed to prevent unauthorized access, fraudulent activity, and account theft.
Service Improvement
User experience data is analyzed to continuously improve the functionality, design, and game selection of the 35dg platform.
Bonus and Promotional Notifications
Your contact information is used to send you relevant bonus offers and promotional updates based on your preferences. You can unsubscribe at any time.
Information Sharing and Third Parties
35dg never sells your personal information or transfers it to third parties for commercial purposes. However, in certain situations, limited information may be shared with partners.
3.1 Payment Processors
To process deposits and withdrawals, we work with payment service providers such as bKash, Nagad, and Rocket. Only the minimum information needed to complete a transaction is shared with them. Each payment partner follows their own strict privacy policy.
3.2 Technology and Service Providers
Game software providers, cybersecurity specialists, and partners who manage our technical infrastructure may have access to limited information as needed to deliver their services. All such partners operate under strict confidentiality agreements and may only use the information they receive for its designated purpose.
3.3 Legal Obligations
If disclosure of information is legally required under a valid order from a court or competent authority, 35dg is committed to complying with that order. In such cases, we will make every effort to notify the affected user, unless legally prevented from doing so.
3.4 Business Transfers
If 35dg undergoes a business restructuring or acquisition in the future, user information may be transferred to the new operating entity. In that case, we will ensure the same standards set out in this Privacy Policy are maintained, and users will be notified in a timely manner.
Cookies and Tracking Technologies
The 35dg website uses cookies and similar technologies to improve your browsing experience. The different types of cookies are described below.
Essential Cookies
These cookies ensure the basic functionality of the website — such as maintaining your login session, security verification, and saving your preferred language settings. The site cannot function properly without these cookies, so they cannot be disabled.
Analytical Cookies
These cookies tell us which pages users spend the most time on, where difficulties arise, and which parts of the site need further improvement. This information is collected in completely anonymous form.
Functional Cookies
These cookies remember your personal preferences such as language settings, display options, and game choices, making each session more convenient and personalized for you.
Cookie Controls
You can accept or reject cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some features of the 35dg platform. Essential cookies will always remain active as they are required for the basic functioning of the site.
Data Protection Measures
35dg applies industry-standard technical and administrative measures to protect your personal information. As a secure and reliable platform, we treat data protection as our highest priority.
🔐 SSL Encryption
All data exchanged between your browser and our servers is protected by high-grade SSL/TLS encryption technology. No third party can read or alter this data.
🛡️ Firewall and Anti-Fraud Systems
Our infrastructure is protected by multi-layered firewalls and real-time fraud detection systems. Any unusual activity is automatically flagged and acted upon immediately.
🔑 Access Controls
Access to your information is restricted to authorized personnel only, all of whom operate under strict confidentiality agreements. Role-based access controls ensure that no one can view information beyond what their role requires.
💾 Secure Data Storage
All data is stored in encrypted form on secure servers. Regular backups and system audits are carried out to maintain data integrity.
Response to Security Incidents
In the event of a data breach, 35dg will notify affected users as quickly as possible and take immediate steps to limit the damage. Our incident response team is always on standby.
Data Retention Period
6.1 Active Accounts
We retain all your information for as long as your account remains active. During this period, the information is used to provide services, resolve issues, and ensure account security.
6.2 After Account Closure
Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud. Once that period has passed, the information is securely deleted or anonymized.
6.3 Financial Transaction Records
Financial transaction records are retained for the period required under applicable laws and regulations. These records are used only for audits, dispute resolution, or legal purposes.
Your Rights and Choices
35dg believes you should have full control over your own information. Your core rights are described below.
Right to Access Your Information
You may request a copy of the information we hold about you at any time. We are obliged to provide that information to you within a reasonable timeframe.
Right to Correct Your Information
If any of your information is inaccurate or incomplete, you can contact us to request a correction. We will apply the correction as soon as possible.
Right to Delete Your Information
In certain circumstances, you may request the deletion of your information. However, where there are legal obligations or ongoing disputes, immediate deletion may not always be possible.
Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. Essential service-related communications regarding your account will continue regardless.
How to Exercise Your Rights
To exercise any of the above rights or to make any request regarding your information, please contact us directly. We will acknowledge your request within 24 hours and complete it as soon as possible. Any action relating to your information will only be taken after your identity has been verified.
Protection of Minors
35dg strictly provides services only to users aged 21 and above. We never knowingly collect or process information from minors. The age verification process during account registration is an integral part of this policy.
If we are informed that a minor's information has been collected by mistake, we will immediately take steps to delete that information and close the associated account.
About Third-Party Links
The 35dg website may sometimes contain integrated connections to third-party game software or payment services. These external platforms have their own privacy policies, and 35dg is not responsible for how those platforms collect or use information. You are advised to review the privacy policy of any third-party service before using it.
Policy Changes and Updates
Notice of Changes
35dg may review and update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on the website and notify registered users by email. Continued use of the platform after any changes indicates that you have accepted the updated policy.
Effective Date
The current version of this Privacy Policy is effective from January 2026. Previous versions are available upon request. We always display the date of the most recent update at the top of the page.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with our data protection team. 35dg is always ready to respond to your queries.
Privacy Contact Details
Live Chat: Use the live chat on the website for direct 24/7 support.
Email: [email protected]
Language: Support is available in both Bengali and English.
For More Information
For details about 35dg's terms of service, visit our Terms & Conditions page. To learn about responsible gaming, visit our Responsible Gaming page.
Frequently Asked Questions
Visit our FAQ page for answers to common questions. If you don't find what you're looking for there, contact us directly — we'll help as quickly as possible.